Privacy Policy

Serv1sland Window & Gutter Cleaning ("we", "us") provides professional exterior cleaning services across the GTA. This Policy explains how we collect, use, and protect personal information when you visit our website, request a quote, schedule a booking, or communicate with us.

• Contact details (name, email, phone, address) when you use our contact or instant quote forms.
• Property details (window count, square footage, service preferences) to prepare quotes.
• For dryer vent Meta leads who were told about call recording in the ad, call audio and a machine-generated transcript, which may include contact and property details.
• Technical data (IP, device/browser) and usage analytics via cookies and similar technologies.
• Social media content displayed via third‑party embeds (e.g., Instagram/Juicer).

• Provide instant quotes, schedule services, and deliver customer support.
• Send booking confirmations, service updates, and important notices.
• Improve our website, services, and customer experience.
• Marketing communications with your consent or as permitted by law (you can opt out anytime).
• Document phone requests, quotes, scheduling, and follow-up, and check call details when a transcript is unclear.

We use cookies and pixels (including Meta/Facebook Pixel) to measure site performance and conversions, consistent with your browser settings and applicable law. You can control cookies via your browser or platform controls.

• Service providers (telephone, voice, transcription, private messaging, email/SMS delivery, scheduling, hosting, analytics) under confidentiality obligations.
• Where required by law, to protect our rights, or with your explicit consent.
• We do not sell your personal information.

We retain personal information only as long as necessary for the purposes described or as required by law, and we apply reasonable technical and organizational safeguards. No method of transmission or storage is 100% secure.

Recorded call audio and encrypted call transcripts are retained in our systems for up to 30 days. Copies of the recording audio and transcript sent to our private business Telegram chat remain there until deleted from that chat.

• Access, correct, or delete your information by contacting us.
• Opt out of marketing by using unsubscribe links or contacting us directly.
• Control cookies through your browser and platform settings.

Our primary operations are in Canada. Service providers may process data in other jurisdictions with appropriate safeguards.

We may update this Policy from time to time. We will post changes on this page and update the “Last updated” date above.

Privacy questions or requests? Email info@serv1sland.com or call (437) 445‑3338.